第六屆供應鏈創新峰會2018中國聚焦（SCCN2018）于2018年5月25日在上海中星鉑爾曼大酒店落下帷幕。作為國內首屈一指的供應鏈高峰論壇，本屆大會有超過500+全球企業高級代表出席，30+ 供應鏈企業高管和專家分享其供應鏈的最佳實踐、供應鏈創新、技術變革、供應鏈網絡優化、采購等召開為期兩天的深入探討。會議開設包括主題演講、案例分享、小組論壇、雞尾酒會等形式，本屆會議吸引及邀請到包括來自上海大學、阿里巴巴、冰雪皇后、宏基集團、如新集團、華為集團、聯邦集團、塔吉特集團、科朗集團、萊茵集團、索迪斯集團、康寧集團、顧家家居、恰恰集團、聯想集團、傳化集團、康師傅、達能集團、史丹利集團、上海醫藥集團、巴斯夫集團、諾基亞集團、聯想集團、戴爾集團、美的集團、小米集團、德邦物流集團、史泰博集團、通用汽車、南京衛崗乳業集團、中興通訊、人頭馬、ABB、星巴克、POLYCOM、GROUPE ERAM、Shop Direct、Jax Coco、KUKA Home…等在內的400+全球知名企業和20+位供應鏈管理重量級演講嘉賓的參與。本次論壇旨在為供應鏈的企業搭建商務合作和學習交流的平臺。參會企業來自：全球制造業，快消，零售，電商，醫藥，高科技等行業500強，中國100強生產企業以及全球知名物流運輸、倉儲、軟件、供應鏈解決方案等服務公司。

　　第六屆供應鏈創新峰會2018中國聚焦作為供應鏈和物流創新峰會系列會議之一，本次大會以“全球視角，中國機遇-從供應鏈出發”為主題，在全球遠景的背景之下，供應鏈專家從供應鏈的角度出發，探討和發掘中國供應鏈機遇，同時致力于探索以客戶驅動和技術驅動的未來供應鏈。集中討論并為中國及亞太地區供應鏈與物流管理者與從業者帶來關于推動供應鏈在新時期的創新、變革、轉型、數字化的戰略與執行線路圖，為供應鏈決策者們提供一個獨具一格的商業交流，競爭戰略提升和學習的平臺。峰會將匯聚來自于制造業、快速消費品、零售商、高科技產業、制藥、電子商務、化工、第三方物流等生產性企業參與為連接您和您的客戶提供完美的平臺，展示您的產品市場前景。這也是一個高效的結交新客戶，加強您的市場領導地位的活動平臺。無論您是高級管理人員還是供應鏈上的實踐者，SCCN2018都是您獲得實踐技能和解決方案，制定供應鏈管理戰略,提高業務盈利能力,提升客戶服務水平和產生真正的競爭優勢的最佳選擇。

　　本次大會部分參會企業

　　在本次大會中，國務院發展研究中心魏際剛主任在大會就“邁向新時代的物流與供應鏈強國”這一主題進行了發言。魏主任講述了中國產業問題以及產業發展面對的巨大國際挑戰并對當前的中國的經濟局勢進行了分析，經濟發展動力從混合動力到全新動力。在發言中，魏主任提出了新時代物流業的新方向以及物流企業競爭新優勢，稱為“北斗七星陣”，即更強連接，更快響應，更好定制，更多增值，更加靈活，更富安全，更具綠色。同時魏主任就供應鏈提出了發展的戰略思路，最后總結了物流之道與供應鏈之道。

　　國家發展改革委員會綜合運輸研究所吳文化副所長在大會就“推動交通物流整合發展，助力經濟發展質量效率動力變革”進行了發言，在發言的過程中，吳副所長主要對推動交通物流融合發展的要求與趨勢、以技術創新和組織創新為突破提升交通物流融合水平、交通運輸與物流融合發展政策保障這三大板塊進行了發言。

　　交通運輸部公路科學研究院黨委書記副院長楊文銀在大會致辭，并攜眾嘉賓開啟“基于大數據的中國公路貨運行業運行分析報告”發布會，并合影留念。

　　在全體大會中ABB機器人供應事業部供應鏈管理副總裁Fabrice THOMAS主持了題為：構建未來供應鏈物流藍圖-以客戶為中心與技術驅動的CXO對話，參與嘉賓有香港物流及供應鏈管理應用技術研發中心席執行官黃廣揚，史丹利百得全球供應鏈副總裁Gabriel Arreaga，飛格物流全球戰略拓展負責人Andreas Pott，艾歐史密斯中國信息技術及供應鏈副總裁兼兼首席信息官彭元華。

　　SAP Ariba大中華區數字轉型總經理周子明先生在大會就“創新之旅：供應商網絡的價值最大化”進行了演講。

　　Weave Services資深項目經理Tim Edmunds在大會就“實施數字化供應鏈戰略的實用指南”進行了演講。

　　邁創智慧供應鏈——“智慧供應鏈驅動的售后服務創新與升級”經驗分享Maitrox Smart Supply Chain - Experience Sharing of “The Innovation and Promotion of After-Sales Service Model Driven by Smart Supply Chain”

　　邁創智慧供應鏈受邀參加了此次創新峰會，公司副總方堯上臺做了以“智慧供應鏈驅動的售后服務模式創新與升級”為主題的專題演講。在演講中，方總以印度和泰國為例，分享了邁創智慧供應鏈在當地售后供應鏈的實踐經驗，幫助客戶優化海外售后服務模式，主推“1小時快修”，提升服務質量，提高品牌美譽度。

　　Maitrox Smart Supply Chain was invited to attend the summit and our vice president, Yao Fang gave the speech of “The Innovation and Promotion of After-Sales Service Model Driven by Smart Supply Chain” for the audience. During the speech, Yao Fang took India and Thailand as examples, and shared our practical experience of local after-sales supply chain. We helped our clients to optimize their oversea after-sales service models, promote “One-Hour Quick Repair”, and improve the service quality and brand reputation.

　　在這個經濟轉型與產業交叉融合升級的時代，中國企業的銷售增長遇到新的瓶頸期，數千萬家企業開始重新審視傳統的銷售路徑，并尋求以新的方式完成供應鏈的革命。在這場供應鏈的革命中，中國企業逐漸意識到：產品銷售到客戶的手中不再是供應鏈的終點而是供應鏈新的起點。售后服務創造的價值已經越來越凸顯其重要性，以服務為中心的增值服務將成為企業業績的新增長點。

　　With the era of economic transformation, and industrial integration and promotion, the growth of sales for Chinese companies has encountered to a new period of bottlenecks. Thousands of companies have begun to reexamine the traditional way of sales, and they have sought to complete the supply chain revolution in a new way. In this supply chain revolution, Chinese companies have gradually realized that products sold to the customers is no longer the end of the supply chain, but the new start. The values created by after-sales service have become more and more important. The value-added service which is focused on “service” itself will become a new growing point for the performance of all Chinese companies.

　　作為中國品牌面向海外的售后供應鏈服務開創者，邁創智慧供應鏈在數年之前，便看到了基于互聯網來提升售后供應鏈為企業業績增長帶來的價值，率先開創了消費電子產品的海外售后供應鏈服務，并提出了“1小時快修”的售后供應鏈新服務理念。經過多年的創新探索，邁創智慧供應鏈基于降低成本與提升效率創建的售后供應鏈管理服務，已經服務于多家世界500強客戶和民族品牌，成為他們售后供應鏈服務的得力幫手。

　　As the pioneer of after-sales supply chain service for Chinese brands going overseas, Maitrox Smart Supply Chain found the values for the growth of company performance through improving the supply chain based on the internet a few years ago. Maitrox starts to provide the oversea after-sales supply chain service of electronic products, and present the new service idea of “One-Hour Quick Repair”. Through years of innovative exploration, many Top 500 worldwide clients and national brands have been served by Maitrox’s after-sales supply chain management services with the purpose of reducing cost and improving efficiency, and Maitroxhas become a good helper for them in after-sales service area.

　　“1小時快修”的創新服務，由“推送計劃+后付費+維修分撥”三個維度結合，幫助手機品牌商精準計劃手機備件數量，并買斷相應的手機備件后，在維修站點旁設立覆蓋就近配送距離的備件倉庫，根據大數據精準預估備件數量，運送備件至手機品牌商維修站點旁的備件倉，保證品牌商的授權維修網點“備件在手，維修無憂”！只要有消費者來維修手機，維修的訂單發生，維修的手機備件被使用掉時，品牌商們才支付這一單維修單的服務管理費用給邁創。同時，這些授權的維修網點兼具“手機維修服務中心+手機備件分撥”的功能，將“DC”（分撥中心）和“ESC”（獨家服務中心）結合為“D-ESC”，以此實現了“維修+分撥”及“共享庫存”三合一的功能。

　　The innovative service of “One-Hour Quick Repair” has integrated three models of“PPU+PUSH+DESC” in order to help mobile phone brands accurately forecast the number of spare parts they need. Maitrox would first buy spare parts, then set up warehouses covering the nearby distance of maintenance stores for storing these spare parts, forecast the number of spare parts according to the estimation of big data, and finally send spare parts to the warehouses nearby the maintenance stores. This ensures that “spare parts on hands, no worries of repair”. As long as the customers go to repair their phones and spare parts are used along with the repair orders, mobile phone brands then pay the service management fees for Maitrox according to the number of repair orders. At the same time, these authorized maintenance stores have the functions of “mobile phone maintenance service center” and “spare parts distribution”. They turn “DC”(Distribution Center) and “ESC”(Exclusive Service Center) into “DESC” so as to achieve the goals of “maintenance”, “distribution”, and “shared inventory”.

　　在會上，方總分享了印度的售后供應鏈解決方案的案例，提到曾有一個客戶帶著自己的產品去了印度，一度賣到當地行業銷售的第二名，在全印度開了500多家維修中心。然而……理想很豐滿，現實卻很骨感，備件達成率低（0BD 65%，3BD 80%）、庫存周轉周期長（5個月）、假單猖獗、壞件回退周期長、一面缺料一面冗余等各種問題接踵而至。邁創智慧供應鏈就這些客戶遇到的棘手問題提出了一套完善的供應鏈解決方案。我們統一做了全印度的售后服務備件需求預測，升級合格的ESC成為D-ESC，協助分撥區域市場，并做統一壞件回退。智能系統統一規劃整體售后物料計劃及分撥，保證物料KPI達成。邁創智慧供應鏈協助客戶：

　　·3個月內高效完成ASP到D-ESC的布局轉變， 從3家ASP增加到50+家D-ESC，備件供應及壞件回退的時間大幅縮短；

　　·0BD平均PAL從65%提升到93%，3BD平均PAL從80%提升到96%；

　　·庫存周轉期從5個月降到3個月；

　　·整體售后服務成本大幅下降；

　　·印度售后業務連續兩次在集團內部售后業績評審中位列全球第一。

　　On the Summit, Yao Fang also shared the case of Indian after-sales supply chain solution. There used to be a client who brought his own products and went to India. Once the products were sold within India, they ranked No.2 on the sales list in India. And then he opened more than 500 maintenance centers in India as well. However, the ideality was full, the reality was cruel. There were continuous problems such as PAL (parts available level) was low (0BD 65%，3BD 80%); the inventory TAT (turnaround time) was long (5 months); lots of fake orders; defective spare parts returning period was long; and lacking of materials as well as redundancy happened. Maitrox Smart Supply Chain provided the client with a comprehensive supply chain solution according to these tough problems. We had unified the demand forecast of after-sales service spare parts in India. We had upgraded qualified ESC to D-ESC. We assisted the distribution in regional markets and we did defective spare parts return together. We used our smart system to plan for after-sales material planning and distribution. We ensured that the KPI of material could be achieved. Maitrox Smart Supply Chain helped the client:

　　·Efficiently changed the layout from ASP into D-ESC within 3 months; 3 ASPs had been increased to 50+ D-ESC; the time of spare parts supply and defective spare parts return was significantly reduced;

　　·The average PAL of 0BD was increased from 65% to 93%, and the average PAL of 3BD was increased from 80% to 96%;

　　·The inventory TAT was reduced from 5 months to 3 months;

　　·The overall after-sales costs were greatly reduced;

　　·Indian after-sales business ranked No.1 worldwide in the after-sales performance within the Group evaluation.

　　邁創智慧供應鏈的“1小時快修”可以通過一體化的智能計劃系統，實時糾偏精準預測，減少庫存、物流頻次和管理人員，達到高維系統化協同管理。

　　The “One-Hour Quick Repair” of Maitrox Smart Supply Chain can be achieved by integrative smart planning system. It can correct the mistakes immediately, do precise forecast, reduce the inventory, reduce the frequency of logistics, reduce the number of management staff, and finally achieve collaborative and systematic management of high-level repair.

　　邁創智慧供應鏈當下走出的“1小時快修”的新道路，無疑是消費電子產品售后供應鏈發展的新模式。未來我們將提供大客戶全球售后備件解決方案、大客戶全球售后備件菁英解決方案（1小時快修）、中小客戶全球售后整體解決方案、大客戶售后按需印刷POD解決方案、大客戶生產線VMI/JIT庫存解決方案、大客戶全球備件調撥解決方案、手機/電腦行業解決方案、汽車行業解決方案、以及家電行業解決方案等。我們也有理由相信，在數字化和信息化的今天，邁創智慧供應鏈可以憑借14年來累積的經驗，用更優質的服務，最前端的供應鏈服務來幫助客戶企業完成蛻變，繼續領跑國內供應鏈服務市場。

　　The new ground of “One-Hour Quick Repair” explored by Maitrox Smart Supply Chain is the new model for the development of electronics products after-sales supply chain. In the future, we will provide the global after-sales spare parts solutions for large clients, the global after-sales spare parts elite solution (One-Hour Quick Repair), the global after-sales solution for the small and medium clients, the after-sales POD solution for large clients, the VMI/JIT inventory solution in the production line for large clients, the global spare parts rebalance for large clients, mobile/computer industrial solutions, automotive industrial solutions, household electronic appliances industrial solutions, and so on. We also have reasons to believe that in today’s market with digitization and information, Maitrox Smart Supply Chain can provide good and advanced service to help our clients completely change in a brand new way based on our 14-year experience. We can finally help them to lead in the domestic supply chain service market.