IEX TotalView Workforce Management software provides an advanced, high-end multi-site solution and a centralized platform for optimizing contact center performance. It helps the contact centers forecast and plan more accurately and schedule more effectively. It supplies real-time information to let the enterprise better manage the performance of people and operations. It integrates data seamlessly across the enterprise and automates many time-consuming and labor-intensive processes.
IEX TotalView Workforce Management software:
·Gives the contact center total visibility into every area of operation, visibility that is essential to deliver customer-winning service at the lowest possible operating cost.
·Works seamlessly with tools and applications from other vendors.
Through the synergy with the entire NICE SmartCenter best-in-class solutions, IEX TotalView provides:
·Lower total cost of ownership (TCO) and simplified deployment
·Improved contact center and enterprise performance
·Workflow automation that solves business issues
·Increased agility in creating business change in response to market needs
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